Q:Why I record without sound?
A: Please check below:
Microphone is not installed in the microphone interface of the sound card, please insert it correctly.
Currently selected system record device is not microphone, please select microphone and adjust its volume.
Currently selected record device in program is not microphone, please select microphone and adjust its volume.
Q: How to add background image for chapter?
A: Select the target chapter to be added background image in list, click "Edit Chapter", then select your favorite image and lyrics in the popup dialogue.
Q: Does background image support JPG format?
A: Currently only BMP image is supported, please us other program (such as Paint)to convert your image into BMP type then add it to chapter.
Q: Why I can't burn my DVD?
A: It maybe caused by below reasons:
No DVD burner installed in your computer.
Your burner is just a CD type, not a DVD burner.
Fails to create DVD in Working Directory, please recreat DVD file and ensure that the DVD folder contains DVD file in.
Q: Can the burned DVD disc be played on my home DVD player?
A: Yes, it is playable on all home DVD player, please select the relative PAL or NTSC TV mode in config interface before burning.
Q: How to purchase Music DVD Creator ?
A : We offer an online purchase link which is encrypted and secure. Just go to www.blazevideo.com/buy.html to fill in your payment information, immediate online delivery or CD-ROM (costs an addition fee $9.95) will be available!
In addition the online credit card order, the following orders are also available:
Credit Card Order by Fax : Click here to go to the fax order form. Fill out the applicable information, and send the form
to the fax number located at the top of the form.
Check / Money Order : Click here to go to the check order form.
Fill out the applicable information, and send the form with payment to the address located at the top of the form.
Credit Card Order by Phone : To place your order by phone call us with your credit card information ready at one of the numbers below:
Toll Free (US and Canada only): 888-447-1175
Standard (International): US 952-646-5558
Fax: US 801-497-9456
Q: What info should I prepare for technical support?
A : please collect the following information and E-mail us. We will respond you as soon as possible:
Product Order-ID
Music DVD Creator's version number
Windows Operating System's version
Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
The error message
The time and process descriptions about your troubles.
A screen shot of the error message and displaying window are strongly welcomed.
Email : support@blazevideo.com
|
