Q: What is the minimum system requirement for BlazeDVD?
A: CPU: Intel Pentium II 350MHz/Celeron 400MHz MMX or above; DVD-ROM; Sound card: PCI/ISA sound card (strongly recommend PCI); RAM: 32MB; VGA card: Support DirectDraw
Q:What platform can BlazeDVD support?
A: Windows 98/ME/2000/XP or above;
Important: DirectX 8.1 or above is required.
Q: Can I use BlazeDVD in Windows XP?
A: Yes.
Q: How to install BlazeDVD?
A: Run setup program and follow the steps to carry out installation.
Important: During installation, users must logon Windows as Administrator, because some filters of Windows have to be registered by Administrator.
Q: I can not install BlazeDVD in Windows 2000 sometimes, why?
A: Users must logon Windows as Administrator during installation.
Q: BlazeDVD sometimes shows upgrading to DirectX8.0 or above. Do I have to upgrade DirectX?
A: Yes, BlazeDVD is based on DirectX 8.1.
Q: What audio processing functions can BlazeDVD offer?
A: please see the features of BlazeDVD player.
Q: What video playing functions can BlazeDVD provide?
A: please see the features of BlazeDVD player.
Q: What types of multi-media formats does BlazeDVD support?
A: please see the features of BlazeDVD player.
Q:Does BlazeDVD have Skins to change?
A: Yes, you can download the new skins from our website.
Q:Where can I get a BlazeDVD trial?
A: From our website, click here to download
Q: I have bought BlazeDVD player, but I do not know how to register it.
A: 1. Find a serial number contained in the order confirmation email. 2. Run BlazeDVD player, select purchase/register of the right click menu at video window. 3. Carefully input your name and serial number and then click on register.
Q: Why do I fail to create Overlay surface on the video card? How to solve the problem?
A: Because the VGA card cannot provide enough memory for software. To work out this problem, you may reduce resolution, refreshing rate and color pallet. Another reason could be that the VGA card is too old to support Overlay mode.
Q: How to play DVD,VCD,SVCD,MP3?
A: Just insert the disc into DVD-ROM or open the file directly.
Q: What are the special features and functions of BlazeDVD?
A: See the features of BlazeDVD players
Q: What kind of video play function can BlazeDVD provide?
A: 1. Support NTSC (resolution 720 x 480) and PAL (resolution 720 x 576) specifications.
2. Support different display modes under different aspect ratio and resolution. For example, it supports display modes of 4:3 or 16:9 under the screen resolution of 4:3, or supports display modes of 16:9 under the screen resolution of 16:9.
3. Display correct aspect ratio of the movie.
4. Support hardware motion compensation function.
5. Support different DVD (MPEG-2) and VCD (MPEG-1) specifications.
6. Strengthened smooth playing and eliminate picture twittering.
Q: What kind of sound processing can BlazeDVD provide?
A: 1. By means of MMX Dolby Digital 2/4/6- channels and Pro-Logic
2. Support SPDIF to output Dolby Digital (AC-3) and obtain most real audio quality
3. Support MPEG-2 sound effect and LPCM software decoding function
4. Support 2 channels analogue surround audio effect
5. Support Windows 2000 multi channels (Creative!) and SPDIF (Crystal 654630/4624)
6. Support DVD sound effect of Microsoft DirectSound standard interface
7. Support 2 channels output and mixer arithmetic
8. Support multi-channels output of main stream sound cards
9. Support Karaoke and MP3 play functions.
10. Support Echo, Amplify special audio effect and 10 bands preset Equalizer value
Q: Why there is no subtitles when I am playing BlazeDVD?
A: The Overlay driver of your VGA card has not been started normally. You can try the following methods to fix it:
A. Install DirectX 8 or higher version;
B. Update your VGA card driver;
C. Reduce the resolution, color pallet and adjusting refreshing rate.
Q: Does Windows 2000 support S/PDIF?
A: Yes, but it only works under Windows 2000 with Service Pack 2 or later versions.
Q: Why Can not I use S/PDIF 5.1 channels output provided by BlazeDVD?
A: Check out if your Sound Card supports S/PDIF.
Q: Why region code be protected?
A: The major movie producers in the world have set the standard to divide the world into 6 regions and require the DVD released within in these 6 regions to be set with region code to protect their interest. Hence, theaters and families in each region will not be able to obtain cheaper discs from those cheaper regions and has to purchase from the normal channels so as to safeguard their interest. BlazeDVD allows user to set a different region code for 5 times. After setting of 5 times, the player will only watch the DVD set for the region or discs locked for all regions.
Q: How many types of region code protection in DVD-ROM hardware itself?
A: The region code protection in DVD-ROM hardware may be classfied into 2 types: A. Phase I (with no region code protection): The hardware itself will not protect the region and the region code is protected by the software. In the case of BlazeDVD, you may confirm if you have changed the region code for 5 times. If yes, BlazeDVD will use the last set region code as the final setting and lock the region code. B. Phase II (with region code protection): Use the set region code protect on the hardware as the one for watching movies. As this is the protection by the hardware itself, you should consult DVD-RMO manufacturer for detail information. BlazeDVD will base on the region code set in the DVD-ROM.
Q: How many times is allowed for me to change the region code?
A: The region code protection is to comply with the major 8 movie producers in the world. You will have 5 opportunities to change the region code (depend on the DVD ROM) and the region code will be locked after the 5th setting. From then on, you could only play DVD movies set for the region or locked for all regions.
Q: My computer has MPEG2 hardware decoding and compression card already. Can I still use BlazeDVD?
A: BlazeDVD may be compatible with hardware compression card, but cannot be run simultaneously with the hardware compression card.
Q: Can all functions of BlazeDVD be used in VCD?
A: Yes
Q: Can I use frame capture function during playing VCD movie?
A: Yes, BlazeDVD v1.0 provides frame capture function and you can use this function during DVD or VCD playing.
Q: I have purchased a serial number but it is not acceped.
A: Please make sure you are typing in the right registration code. It is pretty common to accidentally type in the product # or order #. Scan down your order e-mail to the line that says "serial number : " and the number right after that is your serial number! Please just copy and paste the serial number.
Q: I have not received my registration code, isn't it about time?
A: Do not panic! In many cases, there may be a processing delay; or sometimes people have supplied the wrong e-mail address.
Q: What if I lost my registration code?
A: Do not worry! We will send you the code again, as long as you tell us as much order information as possible.
a. Send us your original order receipt or order ID/NO as a purchase proof;
b. If forgot or lost your order ID/NO., just please tell us your full name and the exact email address you used in the order form, then I will trace your order record in our system to send you the registration code.
Q: My problem isn't here!
A:please collect the following information and E-mail us. We will respond to you as soon as possible:
* Your Order ID/No.
* BlazeDVD’s version name and number (such as professional 3.0, standard 3.5)
* Windows Operating System’s version
* Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
* The warning message
* The time and process descriptions about your troubles.
Note: A screen shot of the error message is strongly welcomed.
Email : support@blazevideo.com
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