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Order FAQs

Q: Do I need to buy a CD-ROM version for backup

A: It is not suggested you buy CD-ROM, as CD-ROM costs an additional fee $9.95, plus the several days delivery time and the software kept being updated.
We will offer you an immediate electronic delivery with detailed download guide. It is very easy and fast, just one click, you will own the full version same as CD.
And we have a free update and retrieve policy, if you lost the program or plan to update, just please send us your initial order info, we will send you a latest new version.

Q: I have purchased your software, but have not received my software, what should I do? Q: I have received an online delivery email with download URL, but have no idea how to download? Q: I have no PayPalaccount, can I purchase with my Visa? Q: What is your refund policy? Q: I am noticed that my order has been refunded. But I still can not get my money back till now, why?

License/upgrade FAQs

Q: My computer crashes, can I re-download my software? Q: What is the difference between trial version and full version? Q: I have purchased your software, download it and install it, when I launch it, it shows trial version, why? Q: When I register, I got error "The product key found on your computer has been detected on multiple computers....", how can I register it on my computer? Q: I have purchased your software, but I lost my registry key, how to retrieve it? Q:I download my software and register with license code, but I got "Invalid registration information!", why? Q: I have installed my software on my computer, recently I have a new laptop. How to move it to my new laptop? Q: Do you upgrade your software? If I purchase your product, what should I do to upgrade it?

Products FAQs



Music DVD Creator

Blaze Video Magic

BlazeVideo DVD Copy

BlazeVideo DVD Ripper

BlazeVideo HDTV Player