Order FAQs
Q: Do I need to buy a CD-ROM version for backupA: It is not suggested you buy CD-ROM, as CD-ROM costs an additional fee $9.95, plus the several days delivery time and the software kept being updated.
We will offer you an immediate electronic delivery with detailed download guide. It is very easy and fast, just one click, you will own the full version same as CD.
And we have a free update and retrieve policy, if you lost the program or plan to update, just please send us your initial order info, we will send you a latest new version.
A: After your successful payment, an order confirmation email (Order Receipt) will be sent to you immediately. You can find all your order information like order ID, purchase date, total payment, license code and download link for your software.
Please allow 24 hours to let the email reaches you because of the Internet issue. If still fail to find your Order Receipt in Inbox, please look for it in your Trash box. If fail again, please send your purchase email address to our support staff at support#blazevideo.com( Please replace # with @ ). Our professional technical support staff will resend your order information within 24 hours.
A: 1. Open Internet Explorer, paste the download link to your Internet Explorer address;
2. Press "Enter" and click "Save" in the pop up download box;
3. Specify a folder to save the software into your hard disk, you will begin to download the software;
A: Yes, we accept several the most common-used payment methods like Visa, Alipay, American Express, Discover/Novus, Bank/Wire Transfer, Diner Club, JCB, Paypal, Fax.
Q: What is your refund policy?A: We promise 30 day full money back guarantee.
If you want to refund your order, please send your refund request to support#blazevideo.com( Please replace # with @ ), as well as attach a detailed refund explanation. Our support staff will deal with your refund request within 24 hours.
A: Please allow 5-7 days to let the money back to your credit.
License/upgrade FAQs
Q: My computer crashes, can I re-download my software?A: Yes, there is no time limit on software download. We offer free online download service in lifetime. Whenever you need to re-download your software, go to our free download webpage http://www.blazevideo.com/download.html.
Q: What is the difference between trial version and full version?A: We offer free trial version for all our products to help you make good decision. In trial version, you can enjoy the full features of the software free of charge. But there is time limit, for example, you can enjoy 14-day free trial for our HDTV Player. Once the trial version expires, you need to purchase it if you want to go on using it.
The full version means the registered version. For paid users, once they install the software and register with their license code or serial number, they will get full version on their computer.
A: You will find your licensee code (serial number) in your Order Receipt. Please register your software with the license code or serial number. Then you can enjoy the full version.
Q: When I register, I got error "The product key found on your computer has been detected on multiple computers....", how can I register it on my computer?A:To prevent the piracy problem and protect your rights, our products are specially designed one serial number (license code) can be only used on one computer. The error message will appear if any of the following happens:
a. you try to use the same license code on two or more computers
b. you have used a different email address when you re-register your software
c. you try to register it after you have formatted hard drive
To fix this problem, please send your order ID and license code to our support staff at support#blazevideo.com( Please replace # with @ ). Our support staff will reset your registration information to re-activate your license code.
A: If you lost your serial number (license code), please send your order ID or purchase email address to our support staff at support#blazevideo.com( Please replace # with @ ). Our support staff will retrieve your serial number for you within 24 hours.
Q:I download my software and register with license code, but I got "Invalid registration information!", why?A: First of all, please check if you have installed the correct software and the correct version. For specified products, we have several versions. Each version has its own license code.
Second, please check if you have entered your license code correctly. It is recommended to copy and paste the license code for registration.
Finally, if the error message still appears, please send your order ID or license code to our support staff at support#blazevideo.com( Please replace # with @ ). Our support staff will fix it and send you the valid license code within 24 hours.
A: To move your software to another computer, your license code should be reset for re-registration. Please send your order ID or license code to our support staff at support#blazevideo.com( Please replace # with @ ). Our support staff will reset your license code within 24 hours to let you re-download the software onto your new laptop and register.
Q: Do you upgrade your software? If I purchase your product, what should I do to upgrade it?A: To provide most professional software and our best service, we keep updating our software unceasingly. We upgrade policy is:
Free upgrade for minor version update. Discount at full price for major version upgrade.
For more detailed information, welcome to our upgrade center at http://www.blazevideo.com/upgrade/.
Products FAQs
BlazeDVD
A: Before installing BlazeDVD, you should confirm your system comply with the following minimum requirement:
Windows 98, ME, 2000, XP, Vista or above;
CPU: Intel Pentium II 350MHz/Celeron 400MHz MMX or above;
Play hardware: DVD-ROM;
Sound card: PCI/ISA sound card (strongly recommend PCI);
RAM: 32MB;
VGA card: Support DirectDraw
A: BlazeDVD is a simple to use DVD play software using pure software method. It supports all windows systems of Microsoft Windows.
· Windows 98/98 Second edition / Millennium
· Windows 2000 series
· Windows XP series
· Windows Vista series
BlazeDVD will support Linux,Mac,Windows CE In the future. With powerful supporting functions, BlazeDVD enjoys popularity by more and more multi media users. What is more important, you don’t need to bother about any thing as the program automatically detect your operating system and carry out the necessary steps for installation for you.
A: BlazeDVD support Windows Vista and can be run in Windows Vista.
Q: How to install BlazeDVD?A: It depends on the way you buy the software.
1. Register number by email
You can download and install most updated BlazeDVD trial version from our website and register with the registered number you obtain from us by email.
2. CD setup disc
Run setup program supplied with CD and follow the steps to carry out installation.
3. Online download
After you have completed an order, you will receive an order confirmation email which will provide you a designated website to download BlazeDVD setup files.
A: If your operating system is Windows 2000, when you install BlazeDVD, you should logon as Administrator in order to install the program.
Q: BlazeDVD prompt me to upgrade DirectX to version 8.0 or newer versions. Do I need to upgrade DirectX?A: BlazeDVD need to have DirectX 8.1 or newer version to run the program. You can download free latest version from Microsoft website. If you purchased BlazeDVD is in CD version, the disc should have contained DirectX setup disc. Find it and install it in your computer.
Q: What kind of audio processing functions can BlazeDVD offers?A: 1.Dolby Digital 2/4/6- channels decoding and (floating point) Pro-Logic decoding functions?
2 . Support SPDIF to output Dolby Digital (AC-3) for most real audio quality.
3 . Support MPEG-2 audio effect and LPCM decoding function.
4 . Support two channels DS3D, A3D and QXPander analogue surround sound effect.
5 . Support Windows 2000 multi-channels and SPDIF.
6 . Support DVD sound effect of Microsoft DirectSound standard interface.
7 . Support 2 channels output and mixer arithmetic.
8 . Support multi-channels output of the main stream sound cards
9. Support karaoke and MP3 functions.
10. Support Echo, Amplify special audio effect and 10 bands preset Equalizer value
A: 1.Support NTSC (resolution at 720 x 480) and PAL (resolution at 720 x 576) system.
2.Support different display modes for different screen resolutions. For example, it supports display modes of 4:3 or 16:9 under the screen resolution of 4:3, or supports display modes of 16:9 under the screen resolution of 16:9, support smart stretch to 16:9 mode.
3.Display correct aspect ratio of the movie.
4. support DVD (MPEG-2) and VCD (MPEG-1) specifications.
5.Strengthened smooth playing and eliminate picture twittering.
A: BlazeDVD support most of the multi media formats, including various audio and video specifications. It support all functions provided by Microsoft. Details of specifications are as follows:
1. Audio-Video Interleaved (AVI)
2. Motion Picture Experts Group (MPEG, MPG, M2V, DAT)
3. Windows Media? Video (WMV)
6. Digital Video (DV, DV1)
7. Video Object File (VOB)
8. MPEG 2 VIDEO (M2V)
9. WAV (WAV)
10. AIFF (AIF)
11. AU (AU)
12. SND (SND)
13. MIDI (MID)
14. Windows Media Audio* (WMA)
15. MPEG Audio Layer-3 (MP3, MP2, MP1, MPA, M2P, M2A)
16. CDA(.cda) file
A: BlazeDVD v4.0 provides functions for changing skins that is suitable for you. You can also visit our website http://www.blazevideo.com to download the most new skins or design specific skins by yourselves!
Q:Where can I get or buy a BlazeDVD?A: If you want an trial version, you can download it in the “free download area” of our website. If want to buy, please see Purchase BlazeDVD page.
Q: I have already bought the software and I don’t know how to register BlazeDVD.A: 1. You must first install BlazeDVD evaluations copy. If you don’t have it, please download it from our website.
2. Find a serial number contained in the order confirmation email. It is suggested to print out the email and keep it properly for future reference.
3. Run BlazeDVD, select purchase / register of the right click menu at video window.
4. Carefully input your name and serial number and then click on register.
A: Such alarm will be prompted by BlazeDVD if your VGA card cannot provide enough memory space or don’t have Overlay mode to display video images.
In this case, it is suggested to reduce the resolution, refreshing rate or color pallet to leave enough memory space for video images.
Another reason is due to drivers for the VGA card is quite old or don’t support Overlay mode which lead to failure of Overlay initiation. Please contact your VGA supplier for most updated drivers or do as we recommend above.
A: You only need to insert the a disc into DVD-ROM not matter it is DVD, VCD or SVCD, BlazeDVD will launch automatically and play the contents for you as long as your DVD-ROM support standard read and write formats. It is just insert and play. You don’t need to bother which type of format to choose for the disc to play.
If you find that the inserted disc cannot play correctly, it may be due to the non-standard format of the disc being playing. In this case, please try to use “file” mode to play, like MP3 or some multi media files made you yourselves.
A: BlazeDVD is a simple and easy to use multi media play program by pure software method. It is simple, reliable and suitable for users worldwide. BlazeDVD is the best choice for DVD playing! Dispense of the use of the expensive hardware MPEG-2 decompression card, it can play DVD with high graphic quality and let you enjoy the best music environment. It render your multi media computer to be home theater and audio and video center!
Features of the Products:
· Support DVD/VCD/SVCD/MP3 playback;
· Record DVD Video/Audio;
· Personalized user interface;
· Changing of control panel skin;
· Bookmark
· Capture Image
- Parental Control
· Hardware acceleration and motion compensation
· Pan&scan, Letter Box, Smart Strectch to 16:9
· Video Desktop;
· Playback Pictures as Slide Show;
- Special Audio Effect & Equalizer Preset Value
- Visualization
- Smart Media Detector
A: 1. Support NTSC (resolution 720 x 480) and PAL (resolution 720 x 576) specifications.
2. Support different display modes under different aspect ratio and resolution. For example, it supports display modes of 4:3 or 16:9 under the screen resolution of 4:3, or supports display modes of 16:9 under the screen resolution of 16:9.
3. Display correct aspect ratio of the movie.
4. Support hardware motion compensation function.
5. Support different DVD (MPEG-2) and VCD (MPEG-1) specifications.
6. Strengthened smooth playing and eliminate picture twittering.
A: 1. By means of MMX Dolby Digital 2/4/6- channels and Pro-Logic
2. Support SPDIF to output Dolby Digital (AC-3) and obtain most real audio quality
3. Support MPEG-2 sound effect and LPCM software decoding function
4. Support 2 channels analogue surround audio effect
5. Support Windows 2000 multi channels (Creative!) and SPDIF (Crystal 654630/4624)
6. Support DVD sound effect of Microsoft DirectSound standard interface
7. Support 2 channels output and mixer arithmetic
8. Support multi-channels output of main stream sound cards
9. Support Karaoke and MP3 play functions.
A: This is because that the Overlay driver of your VGA card has not been started normally and you cannot see subtitles. You can try the following method to correct the problem:
A. Install DirectX 8 or higher version;
B. Update your VGA card driver;
C. Reduce the resolution, color pallet and adjusting refreshing rate.
A: BlazeDVD can use S/PDIF. But it depends on whether your sound card supports S/PDIF. It only works after Windows 2000 have installed Microsoft Service Pack 4 or later versions.
Q: Why Can’t I use S/PDIF 5.1 channels output provided by BlazeDVD?A: First confirm if your sound card support S/PDIF. IF your sound card could not support, you cannot play using S/PDIF.IF you want to set this option, press audio setting button on the BlazeDVD setting attribute and select DVD play setting option.
Q: Why there is region code protection?A: The major movie producers in the world have set the standard to divide the world into 6 regions and require the DVD released within in these 6 regions to be set with region code to protect their interest. Hence, theaters and families in each region will not be able to obtain cheaper discs from those cheaper regions and has to purchase from the normal channels so as to safeguard their interest. BlazeDVD allows for the user to set a different region code for 5 times. After setting of 5 times, the player will only watch the DVD set for the region or discs locked for all regions.
Q: How many types of region code protection in DVD-ROM hardware itself?A: The region code protection in DVD-ROM hardware may be classed into 2 types: A. Phase I (with no region code protection): The hardware itself will not protect the region and the region code is protected by the software. In the case of BlazeDVD, you may confirm if you have changed the region code for 5 times. If yes, BlazeDVD will use the last set region code as the final setting and lock the region code.B. Phase II (with region code protection): Use the set region code protect on the hardware as the one for watching movies. As this is the protection by the hardware itself, you should consult DVD-RMO manufacturer for detail information. BlazeDVD will base on the region code set in the DVD-ROM.
Q: How many times is allowed for me to change the region code?A: The region code protection is to comply with the major 8 movie producers in the world. You will have 5 opportunities to change the region code (depend on the DVD ROM) and the region code will be locked after the 5th setting. From then on, you could only play DVD movies set for the region or locked for all regions.
Q: My computer has already MPEG1or MPEG2 hardware decoding and compression card. Can I still use BlazeDVD?A: BlazeDVD is a play program for decoding MPEG1 and MPEG2 using pure software method. BlazeDVD may be compatible with hardware compression card, but cannot be run simultaneously with the hardware compression card.This means that when you are using BlazeDVD, remember don’t to use hardware compression card at the same time. Because if hardware compression card and BlazeDVD are used simultaneously, it may cause the playback to stop or even the system will be suspended. If such thing happen, it is suggested to remove the hardware compression card or close it.
Q: Can all functions of BlazeDVD be used in VCD?A: There are many types and sizes of VCD. For some disc types like music CD, they have musics / chapters and can be skipped forward and backward. For other VCD, they don’t allow for such actions. However, you can fully utilize searching slider to search for the sections you want to play.Some of the allowable functions that may be used on some VCD depend on the individual case are listed below:
Skip to next chapter or last chapter, those listed below are for VCD.
Normal setup
OSD setup
Begin to use
Audio setup
Panel setup
A: BlazeDVD v1.0 provides frame capture function and you can use this function during DVD or VCD playing.
Q: I encounter a error "This DVD-Video content is protected by Macrovision. The system does not satisfy Macrovision requirement. Can't continue playing this disc", why ?A: Macrovision errors usually indicate a failure to authenticate the Macrovision-protected video content on a DVD disc. Macrovision is the analog copy protection applied to most DVD's, in order to prevent them from being copied to video tape. Your system, particularly your video card and drivers, must be configured properly or Macrovision errors can result. There can be several possible causes of this problem:
Improperly Configured Video Drivers: Make sure you install video drivers according to the manufacturer specifications. Detailed instructions for properly installing or upgrading video drivers are usually included in a readme file that accompanies the driver files.
Incompatible Software or Drivers: Please make sure that your DVD decoder is fully compatible with your current system configuration. This includes video card, version of Windows, version of DirectX, etc. Be sure to visit the decoder's website for information about system requirements if you are not completely sure of compatibility. If your decoder is not fully compatible, then an upgrade for it may be available that will make it compatible.
TV Out Feature May Be Activated: On most notebook PC's, as well as some desktop computers, the display adapter has a TV Out feature. If you are viewing DVD video on a computer, you should make sure that only the display that is currently in use is active. For instance, if you have a laptop and you do not have an external monitor or TV connected to it, make absolutely sure that this feature is not currently activated. If it is, then the video hardware will be trying to send a signal to both places, and an error is likely to occur.
No Support For Macrovision In Video Drivers: This is becoming a rare issue, but it can still happen. Older video cards (mainly, models released before 1997) probably will not support Macrovision. In addition, some video card makers can sometimes release driver updates even for current models that are incorrectly configured for Macrovision support. In these cases, the solution would be to either replace the video card with a newer model, or install a set of drivers that include Macrovision support in them; depending on what the situation may be.
Insufficient Video Resources: Sometimes a lack of hardware resources can trigger a Macrovision error. You may want to change your display to 800x600 pixels and High Color (16-Bit), and see if this makes any difference. Also, if you have recently replaced your monitor or have your system connected to a different monitor than it usually uses, make sure that Windows is not still configured to use the previous monitor model. This too can trigger a Macrovision error.
BlazePhoto
A: BlazePhoto does not support PSD format currently, it supports BMP, JPG, GIF, PNG, TIF, WMF, EMF image format.
Q: I add a frame into image for editing, why the image is movable?A:After adding frame, the frame may cover some area of the main image, you can move the main image to avoid the area being covered by frame, you can also resize of the frame. If for unmovable main image, please click above "Merge All" to merge the main image, new added frame and other edit results into one image.
Q: I want to rotate image freely with any degree, how to do?A:Currently, BlazePhoto does not support free rotation, it only supports 90, 180, 270, 360 degree rotation.
Q: I prefer to edit multiple photos at one time, not to switch between Preview and Edit mode, how to do?A: First please add the target multiple images into Picture Tray, if want to switch to other mode, please hold the images in Picture Tray. Then enter Edit mode for image editing, after finishing editing one image, double click another image in Picture Tray, you will continue to edit the rest images.
Q: After finishing editing photos, I prefer to directly print it out, not to save it, how to do?A: Right click the edited photo and select "Print", you will print it out directly, not need to save it.
Q: How to edit the selected area by BlazePhoto?A: BlazePhoto does not support area operation, however, you can realize this operation following below steps:
·Open an image, enter Edit page and select Crop tool, crop out the desired area;
·Perform your desired operation on the crop out image;
·Select the whole image, right click to select "Copy" in the pop up box, copy the image onto clipboard.
·Don not save image, double click the original image in Picture Tray, paste the cut image into the main image, move it to the right position and save the image.
A: We offer a free trial version for the customer to experience. You may download it from http://www.blazevideo.com/download/BlazePhotoSetup.exe
BlazePhoto is not a freeware, the trial version is limited to use within a time period. If the trial expired, a Register dialogue will popup to prompt you to purchase.
A: We offer an online purchase link which is encrypted and secure. Just go to www.blazevideo.com/buy.html to fill in your payment information, immediate online delivery or CD-ROM (costs an addition fee $9.95) ill be available!
In addition the online credit card order, the following orders are also available:
Credit Card Order by Fax: Click here to go to the fax order form. Fill out the applicable information, and send the form
to the fax number located at the top of the form.
Check / Money Order: Click here to go to the check order form.
Fill out the applicable information, and send the form with payment to the address located at the top of the form.
Credit Card Order by Phone: To place your order by phone call us with your credit card information ready at one of the numbers below:
Toll Free (US and Canada only): 888-447-1175
Standard (International): US 952-646-5558
Fax: US 801-497-9456
A:please collect the following information and E-mail us. We will respond you as soon as possible:
Product Order-ID
BlazePhoto’s version number
Windows Operating System’s version
Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
The error message
The time and process descriptions about your troubles.
A screen shot of the error message and displaying window are strongly welcomed.
Music DVD Creator
A: Please check below:
·Microphone is not installed in the microphone interface of the sound card, please insert it correctly.
·Currently selected system record device is not microphone, please select microphone and adjust its volume.
·Currently selected record device in program is not microphone, please select microphone and adjust its volume.
A:Select the target chapter to be added background image in list, click "Edit Chapter", then select your favorite image and lyrics in the popup dialogue.
Q:Does background image support PNG format?A: Currently only 24/32bit BMP and JPG images are supported, please use other program (such as Paint)to convert your image into BMP or JPG type then add it to chapter.
Q: Why I can't burn my DVD?A:It maybe caused by below reasons:
·No DVD burner installed in your computer.
·Your burner is just a CD type, not a DVD burner.
·Fails to create DVD in Working Directory, please recreate DVD file and ensure that the DVD folder contains DVD file in.
A: Yes, it is playable on all home DVD player, please select the relative PAL or NTSC TV mode in config interface before burning.
Blaze Video Magic
A:Audio Video Interleaved - A multimedia file format for storing sound and moving pictures in RIFF format developed by Microsoft. An AVI file can use different codecs and formats so there is no set format for an AVI file unlike for example standard VCD video which sets a standard for resolution, bitrates, and codecs used.
Q: What is ASF?A:The Advanced Systems Format (ASF) is the file format used by Windows Media. ASF is an extensible file format designed to store synchronized multimedia data. It supports data delivery over a wide variety of networks and protocols while still proving suitable for local playback.
Q: What is MPEG-4?A:Latest compression method standardized by MPEG group, designed specially for low-bandwidth (less than 1.5MBit/sec bitrate) video/audio encoding purposes. One of the best-known MPEG-4 encoders is DivX which since version 5 has been fully standard-compliant MPEG-4 encoder.
Q: What is PSP?A:PSP stands for Sony's handheld gaming console, Playstation Portable .
Q: What is 3GP?A:3GP is a MPEG-4 video format used mostly in mobile phones.
Q: What is DIVX?A:DivX™ is a new format for digital video, much like MP3 is a format for digital music. DivX™ is the brand name of a patent-pending video compression technology created by DivXNetworks, Inc., (also known as Project Mayo). The DivX™ codec is based on the MPEG-4 compression standard. This codec is so advanced that it can reduce an MPEG-2 video (the same format used for DVD or Pay-Per-View) to ten percent of its original size.
Q: What is XVID?A:XviD is an ISO MPEG-4 compliant video codec. It's not a product but an open source project which is developed and maintained by people around the world.
Q: What file format does Video Magic support?A:Please refer to Supported Media File page.
Q: I want to evaluate Video Magic before purchasing, where to download it? And what's the difference between the trial version and the full version?A:We offer a free trial version for the customer to experience. You may download it from http://www.blazevideo.com/video-converter/ .
Video Magic is not a freeware, the trial version is limited to use within 30 days. During trial period, a Register dialogue always popup to prompt you to register, and upon expired, you will not continure to use it, only if you purchase the serial number to register it.
A:We offer an online purchase link which is encrypted and secure. Just go to www.blazevideo.com/buy.html to fill in your payment information, immediate online delivery or CD-ROM (costs an addition fee $9.95) will be available!
In addition the online credit card order, the following orders are also available:
Credit Card Order by Fax : Click here to go to the fax order form. Fill out the applicable information, and send the form
to the fax number located at the top of the form.
Check / Money Order : Click here to go to the check order form.
Fill out the applicable information, and send the form with payment to the address located at the top of the form.
Credit Card Order by Phone : To place your order by phone call us with your credit card information ready at one of the numbers below:
Toll Free (US and Canada only): 888-447-1175
Standard (International): US 952-646-5558
Fax: US 801-497-9456
A:please collect the following information and E-mail us. We will respond you as soon as possible:
Product Order-ID
Video Magic's version number
Windows Operating System's version
Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
The error message
The time and process descriptions about your troubles.
A screen shot of the error message and displaying window are strongly welcomed.
BlazeVideo DVD Copy
A: BlazeVideo DVD Copy is a software to backup your existing DVD movie collection to DVD-R/RW or DVD+R/RW disc. You can also backup your DVDs to hard disk or make ISO image files for future use.
Q: Does BlazeVideo DVD Copy support DVD-5 and DVD-9 DVD movie?A: BlazeVideo DVD Copy supports both DVD-5 (SS-SL or Single Side Single Layer, 4.7 G) and DVD-9(SS-DL or Single Side Double Layer, 9.4G).
Q: Can I compress and copy a DVD-9 movie to a DVD-5 disc?A:Yes, BlazeVideo DVD Copy supports compression function. You can compress and copy a DVD-9 movie to a DVD-5 disc, with all contents reserved, without split it to two discs any more. You also can 1:1 copy the original to a DVD-9 disc.
Q: Does BlazeVideo DVD Copy support NTSC and PAL DVD? Can I copy a PAL DVD and convert/record it as an NTSC DVD?A:BlazeVideo DVD Copy can copy NTSC and PAL DVD but does not support PAL to NTSC convert currently.
Q: Can I copy/clone a Mpeg or Avi file? Does it support CD clone?A: BlazeVideo DVD Copy is specialized in DVD copy, the current version does not support Mpeg, Avi file and CD copy, maybe available in the future version.
Q: Does BlazeVideo DVD Copy support DVD copy on a Mac OSX?A: The current version just runs on Windows, the future version will support DVD copy on a Mac OSX.
Q: Can BlazeVideo DVD Copy back up copies of ps2 games?A: Currently, BlazeVideo DVD Copy is just a DVD movie copy software, it does not support ps2 games copy.
Q: I have downloaded some music video files, could I create a DVD using BlazeVideo DVD Copy? Will it allow me to setup a menu and list each file as a different track? Will it allow me to create a cover for the case?A: Currently, BlazeVideo DVD Copy can copy DVD movie only, the future version will support music video files copy.
Q: I have received an online delivery email with download URL and extraction password, but have no idea how to download, install and register the program.A: 1. Open Internet Explorer, paste the download link to your Internet Explorer address;
2. Press "Enter" and click "Save Target As" in the pop up download box;
3. Specify a folder to save the software into your hard disk, you will begin to download the software;
4. After download finishing, click "Open" to extract the file, enter or paste password to extract the software and install it onto your computer.
Note: If you have ever installed the trial version of BlazeVideo DVD Copy on your computer, please uninstall it completely before you install the full version.
A: If you want to backup your DVD to recordable DVD discs, the answer is yes. If you just want to backup to your hard disk or make an ISO image file, it is not necessary.
Q: I have only one DVD burner, can I Copy FROM and TO the same DVD burner, that is, copy the source DVD disc to a blank disc?A: Yes, please specify your DVD drive as both “Source File” and “Target File”, BlazeVideo DVD Copy will copy the source movie to a temp work space folder first, after copy finished, just please eject the source disc and load a blank DVD disc, it will burn to the target disc.
Q: I have only one DVD drive, and I want copy a DVD disc to a blank disc, the DVD drive is detected in “Copy From”, but fails to be detected in “Copy/Burn To”, what is the problem?A:Your DVD drive is not a writable one, it can only read DVD, can't burn DVD. Please copy it to hard disk or change with a DVD writer to burn the DVD.
Q: After I insert the source DVD movie disc into DVD burner to backup, BlazeVideo DVD Copy fails to detect the disc, displaying with no DVD±R/RW.A:Click “Refresh” first, if still fails, please exit BlazeVideo DVD Copy program, run a software player to play the DVD movie, stop playing and exit the playback software, then launch BlazeVideo DVD Copy again, it will detect the DVD and display disc info in the main menu.
Q: I have dual burners, an internal CD burner and an external CD/DVD burner, BlazeVideo DVD Copy reads a DVD from DVD burner but can't recognize it as burner, always activates the CD burner. How would I switch the DVD burner to be my master drive?A:To switch the master burner, just to change DVD writer's drive letter previous to CD writer's, e.g., make DVD writer's drive letter as "E" and CD writer's as "F", thus, the DVD burner will be switched to the master writer.
If you are using Windows 2000 or XP, just follow the steps:
Right click "My Computer"->click "Manage"->click "Disk Management" under "Storage" folder->right click DVD writer->select "Change Drive Letters and Paths"->click "Change"->drop-down to select your desired drive letter.
A:1. Please check you have installed DVD writer correctly;
2. Perhaps you have forgotten to take out the source movie disc, please take out it and insert another blank writable disc.
3. Please check your disc in Windows Explorer whether it is a blank one;
4. If it is a writable one, please erase the disc then click "Burn";
5. If above steps still can not solve the problem, please change another blank disc for a try.
A:It will be one hour or a little longer, your DVD movie length dependent.
Q: The backup DVD movie copied by BlazeVideo DVD Copy plays normally in my PC DVD player, but not playable in my standalone home DVD player.A: 1. Generally, the backup disc copied by BlazeVideo DVD Copy is playable on home DVD player. Since the compatibility of DVD-RW disc with DVD-ROM and DVD player is less than DVD+RW, DVD+R, DVD-R disc, it is suggested for you to copy/backup your DVD movie with DVD+RW, DVD+R, DVD-R disc.
2. Or perhaps it is an incompatibility issue of the burn engine, please try to switch other burn engine to burn.
3. Or you can try the following operations:
a. Make an ISO file with BlazeVideo DVD Copy to remove region-code and CSS protection code first;
b. Burn the ISO file with other burn program bundle with your DVD writer, instead of BlazeVideo DVD Copy.
A:Please check if you are using FAT32 file system, the capacity of which is limited within 2GB, if yes, please change FAT32 file system into NTFS. Or please copy directly to DVD±R/RW disc or your hard disk, instead of creating image file.
Q: I get a prompt “Not enough space is available on the target folder”.A:Please try the following operations:
1. Try to specify other disks or delete temporary files and empty the recycle bin of Windows.
2. If copy to hard disk or create ISO, please do not specify your work space folder and the target folder as the same drive, it is suggested that you specify work space folder in the drive with a minimum 10G free space.
A:Have you ever installed any other burn program (such as Nero) in your system? If yes, please try to burn with other burn engine, instead of the default burn engine. Or you can try the following operation:
1. Make an ISO file with BlazeVideo DVD Copy to remove region-code and CSS protection code first;
2. Burn the ISO file with other burn program bundle with your DVD writer, instead of BlazeVideo DVD Copy.
A:We offer a free trial version for the customer to experience. You may download it from http://www.blazevideo.com/download.html.
BlazeVideo DVD Copy is not a freeware, the trial version is limited to use within 14 days. If the trial expired, it will popup a Register dialogue to prompt you to purchase.
A:We offer an online purchase link which is encrypted and secure. Just go to http://www.blazevideo.com/buy.html to fill in your payment information, immediate online delivery or CD-ROM (costs an addition fee $9.95) will be available!
In addition the on line credit card order, the following orders are also available:
Credit Card Order by Fax: Click here to go to the fax order form. Fill out the applicable information, and send the form
to the fax number located at the top of the form.
Check / Money Order: Click here to go to the check order form.
Fill out the applicable information, and send the form with payment to the address located at the top of the form.
Credit Card Order by Phone: To place your order by phone call us with your credit card information ready at one of the numbers below:
Toll Free (US and Canada only): 888-447-1175
Standard (International): US 952-646-5558
Fax: US 801-497-9456
A:Yes, CD-ROM version is available but costs an addition fee $9.95. Just select the “Add a CD ROM” option in purchase page. Your CD will be produced and mailed within 24 hours after payment has been received. Shipment by mail can take 3 to 8 business days within the USA and the EU and 10 to 25 business days in other countries and regions.
Q: What info should I prepare for technical support?A:In order to offer a more helpful technical support, please fill the following information.
1. Please give a detailed time and process descriptions about your troubles and the error message (Please be more specific than "the product does not work.").
Screen shot are strongly welcomed if it is possible.
2. Windows Operating System's version of your PC or Laptop
3. Hard-disk folder available capability (target folder or destination folder) Work-Space folder available capability
4. BlazeVideo DVD Copy version number
4. DVD Burner/ DVD Writer (model)
5. The Copy Mode
5. Detail description of the source disc ( title, format, region code)
6. If you can't read the second backed up disk or the whole disk, while the burning process went quite good, in order to check whether our software can back-up the kind of DVD you mentioned, please send us the IFO documents of your DVD.
The process is as followed:
a. open the DVD-ROM from the Explore
b. open the DVD-VIDEO folder
c. select the documents with the".IFO" as the suffix
A:Your detailed order information should be contained, including order No./ID, product name and version, purchase date, your full name and email address for delivery, so that we will quickly locate your purchase record in our system to perform your request.
Q: My problem isn't here, what operations shall I need to perform before contacting you?A:Here you can find some tips and advice, please follow all these guidelines. If all are applied but you still have a problem, please email us, we will assist you as soon as possible.
1) Do you have the latest version of the current software? Please visit our website www.blazevideo.com for the latest version.
2) Did you turn off any anti-virus and other burning applications which might access the CD/DVD units at the same time?
Note 1: A lot of users reported problems with NAV on some configurations. If you have MMC errors or more, please disable the anti-virus software during the writing process.
Note 2: A lot of users reported problems with VIA and nVidia low level drivers (i.e. IDE drivers). Sometimes Microsoft certified drivers work better, and sometimes a new version of the drivers from VIA/nVidia can help. Please post your problems on the forums or contact us if you are unsure.
3) Are you using appropriate media for your operation? (DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-RAM) Each format is different and can have a different behavior depending on your system. The key to a good backup is to use good media. Check if the media you are using is highly compatible with your hardware. Check this link (http://www.dvdrhelp.com/dvdwriters) to see what users think about the hardware and media you are using. If you suddenly have problems with MMC errors, please try various media before contacting us. Also don't believe the marketing about the speed. The slower the writing speed, the better the backup.
4) Did you check the surface of the media? It is a stupid, but widespread mistake. Check if the media to read and/or write is clean, scratch-less, not too transparent or damaged. The quality of the surface can greatly influence the overall backup process.
5) Did you let the system work quietly during the process? If you don't have problems, you can interact with your computer of course, but if you have any faulty behaviour, please do not use your system during a read/write operation!
6) Try a different unit. Even if you have a reader and a writer, the backup quality highly depends on the hardware. There are no rules about which is the best to use, you will have to try for yourself. If you have a playback problem, try to use your writer for reading first. Some units can be damn slow compared to others. The best manufacturers depending on our experience are Plextor, Lite-on (writers), LG (recent units), and Sony (DVD writers). The most problematic drives are Toshiba, old LG, Pioneer, TDK, and MSI. Of course it doesn't mean it will not work if you are using an unlisted manufacturer or model. It just means we don't know all the models and it depends on your own use of our products.
7) If your questions cannot be solved yet, please collect the following information and E-mail us. We will respond you as soon as possible:
• Product Order-ID
• BlazeVideo DVD Copy's version number
• Windows Operating System's version
• Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
• The copy mode
• The error message
• The time and process descriptions about your troubles.
• A screen shot of the error message and display window are strongly welcomed.
BlazeVideo DVD Ripper
A:BlazeDVD copy for mobile shows you the way to play the related DVD videos on mobile phone, such as Nokia, Sony Ericsson, LG, Samsung, Blackberry, and so on with converting DVD to 3GP format. BlazeVideo DVD to 3GP Converter is a choice to get the great work down.
Q: Does BlazeVideo DVD Copy support DVD-5 and DVD-9 DVD movie?A:BlazeDVD copy for mobile supports both DVD-5 (SS-SL or Single Side Single Layer, 4.7 G) and DVD-9(SS-DL or Single Side Double Layer, 9.4G).
Q: Can I compress and copy a DVD-9 movie to a DVD-5 disc?A:Yes, BlazeDVD copy for mobile supports compression function. You can compress and copy a DVD-9 movie to a DVD-5 disc, with all contents reserved, without split it to two discs any more. You also can 1:1 copy the original to a DVD-9 disc.
Q: Can I copy/clone a Mpeg or Avi file? Does it support CD clone?A:BlazeDVD copy for mobile is specialized in DVD copy, the current version does not support Mpeg, Avi file and CD copy, maybe available in the future version.
Q: What content should I contain in my mail to support@blazevideo.com for update or refund request?A:Your detailed order information should be contained, including order No./ID, product name and version, purchase date, your full name and email address for delivery, so that we will quickly locate your purchase record in our system to perform your request.
Q: My problem isn't here, what operations shall I need to perform before contacting you?A:Here you can find some tips and advice, please follow all these guidelines. If all are applied but you still have a problem, please email us, we will assist you as soon as possible.
BlazeVideo HDTV Player
A:HDTV stands for high-definition television, and it marks the biggest leap forward for television since color TV made its debut in the 1950s. HDTV images are more than twice as detailed as standard analog TV, delivering rich, realistic images, as well as multichannel, movie-theater-quality surround sound. HDTVs can display both regular and HDTV images, but they need HD sources to look their best.
Q: What is the minimum requirement for HDTV Player?A:Before installing HDTV Player, you should confirm your system comply with the following minimum requirement:
OS: Windows 98SE\ Me \ 2000 \ XP;
CPU: Intel Celeron 600MHz or higher;
Device: All DVD drives;
Sound card: PCI sound cards, Integration chipset on Mother Board, USB audio devices etc. compatible with Windows and stereo speakers;
RAM: 128MB RAM or higher;
Display card: Have 24 Bits resolution and support DirectX, 8MB Video-ROM or more
Direct X: DirectX 9.0 or later
Hardware: HDTV device and its driver should be properly installed
A:It depends on the way you buy the software.
1. Register number by email
You can download and install most updated HDTV Player trial version from our website and register with the registered number you obtain from us by email.
2. CD setup disc
Run setup program supplied with CD and follow the steps to carry out installation.
3. Online download
After you have completed an order, you will receive an order confirmation email which will provide you a designated website to download HDTV Player setup files.
A:If your operating system is Windows 2000, when you install HDTV Player, you should logon as Administrator in order to install the program.
Q: Can I record HDTV shows and movies?A:Yes, BlazeVideo HDTV Player supports realtime /schedule record HDTV program.
Q: HDTV Player prompts me to upgrade DirectX to version 9.0 or newer versions. Do I need to upgrade DirectX?A:HDTV Player need to have DirectX 9.0 or newer versions to run the program. You can download free latest version from Microsoft website. If you purchased HDTV Player is in CD version, the disc should have contained DirectX setup disc. Find it and install it in your computer.
Q: What kind of audio processing functions can HDTV Player offer?A:1.Dolby Digital 2/4/6 - channels decoding and (floating point) Pro-Logic decoding functions?
2 . Support SPDIF to output Dolby Digital (AC-3) for most real audio quality.
3 . Support MPEG-2 audio effect and LPCM decoding function.
4 . Support two channels DS3D, A3D and QXPander analogue surround sound effect.
5 . Support Windows 2000 multi-channels and SPDIF.
6 . Support DVD sound effect of Microsoft DirectSound standard interface.
7 . Support 2 channels output and mixer arithmetic.
8 . Support multi-channels output of the main stream sound cards
9. Support karaoke and MP3 functions.
A:1.Support NTSC (resolution at 720 x 480) and PAL (resolution at 720 x 576) system.
2.Support different display modes for different screen resolutions. For example, it supports display modes of 4:3 or 16:9 under the screen resolution of 4:3, or supports display modes of 16:9 under the screen resolution of 16:9.
3.Display correct aspect ratio of the movie.
4. support DVD (MPEG-2) and VCD (MPEG-1) specifications.
5.Strengthened smooth playing and eliminate picture twittering.
A:HDTV Player support most of the multi media formats, including various audio and video specifications. It support all functions provided by Microsoft. Details of specifications are as follows:
1. Audio-Video Interleaved (AVI)
2. Motion Picture Experts Group (MPEG, MPG, M2V, DAT)
3. Windows Media? Video (WMV)
6. Digital Video (DV, DV1)
7. Video Object File (VOB)
8. MPEG 2 VIDEO (M2V)
9. WAV (WAV)
10. AIFF (AIF)
11. AU (AU)
12. SND (SND)
13. MIDI (MID)
14. Windows Media Audio* (WMA)
15. MPEG Audio Layer-3 (MP3, MP2, MP1, MPA, M2P, M 2A )
16. CDA(.cda) file
A:HDTV Player v2.0 provides functions for changing skins that is suitable for you. You can also visit our website http://www.blazevideo.com to download the most new skins or design specific skins by yourselves!
Q: I have already bought the software and I don't know how to register HDTV Player.A:1. You must first install HDTV Player evaluations copy. If you don't have it, please download it from our website.
2. Find a serial number contained in the order confirmation email. It is suggested to print out the email and keep it properly for future reference.
3. Run HDTV Player, select purchase / register of the right click menu at video window.
4. Carefully input your name and serial number and then click on register.
A:Such alarm will be prompted by HDTV Player if your VGA card cannot provide enough memory space or don't have Overlay mode to display video images.
In this case, it is suggested to reduce the resolution, refreshing rate or color pallet to leave enough memory space for video images.
Another reason is due to drivers for the VGA card is quite old or don't support Overlay mode which lead to failure of Overlay initiation. Please contact your VGA supplier for most updated drivers or do as we recommend above.
A:You only need to insert the a disc into DVD-ROM not matter it is DVD, VCD or SVCD, HDTV Player will launch automatically and play the contents for you as long as your DVD-ROM support standard read and write formats. It is just insert and play. You don't need to bother which type of format to choose for the disc to play.
If you find that the inserted disc cannot play correctly, it may be due to the non-standard format of the disc being playing. In this case, please try to use “file” mode to play, like MP3 or some multi media files made you yourselves.
A:HDTV Player ™ is a simple and easy to use multi media play program by pure software method. It is simple, reliable and suitable for users worldwide. HDTV Player is the best choice for DVD playing! Dispense of the use of the expensive hardware MPEG-2 decompression card, it can play DVD with high graphic quality and let you enjoy the best music environment. It render your multi media computer to be home theater and audio and video center!
Features of the Products:
· Support DVD/VCD/SVCD/MP3 playback;
· Record DVD Video/Audio;
· Personalized user interface;
· Changing of control panel skin;
· Bookmark
· Capture Image
- Parental Control
· Hardware acceleration and motion compensation
· Pan&scan, Letter Box, Smart Strectch to 16:9
· Video Desktop;
· Playback Pictures as Slide Show;
- Special Audio Effect & Equalizer Preset Value
- Visualization
- Smart Media Detector
A:1. Support NTSC (resolution 720 x 480) and PAL (resolution 720 x 576) specifications.
2. Support different display modes under different aspect ratio and resolution. For example, it supports display modes of 4:3 or 16:9 under the screen resolution of 4:3, or supports display modes of 16:9 under the screen resolution of 16:9.
3. Display correct aspect ratio of the movie.
4. Support hardware motion compensation function.
5. Support different DVD (MPEG-2) and VCD (MPEG-1) specifications.
6. Strengthened smooth playing and eliminate picture twittering.
A:1. By means of MMX Dolby Digital 2/4/6 - channels and Pro-Logic
2. Support SPDIF to output Dolby Digital (AC-3) and obtain most real audio quality
3. Support MPEG-2 sound effect and LPCM software decoding function
4. Support 2 channels analogue surround audio effect
5. Support Windows 2000 multi channels (Creative!) and SPDIF (Crystal 654630/4624)
6. Support DVD sound effect of Microsoft DirectSound standard interface
7. Support 2 channels output and mixer arithmetic
8. Support multi-channels output of main stream sound cards
9. Support Karaoke and MP3 play functions.
A:This is because that the Overlay driver of your VGA card has not been started normally and you cannot see subtitles. You can try the following method to correct the problem:
A. Install DirectX 8 or higher version;
B. Update your VGA card driver;
C. Reduce the resolution, color pallet and adjusting refreshing rate.
A:HDTV Player can use S/PDIF. But it depends on whether your sound card supports S/PDIF. It only works after Windows 2000 have installed Microsoft Service Pack 2 or later versions.
Q: Why Can't I use S/PDIF 5.1 channels output provided by HDTV Player?A:First confirm if your sound card support S/PDIF. IF your sound card could not support, you cannot play using S/PDIF.IF you want to set this option, press audio setting button on the HDTV Player setting attribute and select DVD play setting option.
Q: Why there is region code protection?A:The major movie producers in the world have set the standard to divide the world into 6 regions and require the DVD released within in these 6 regions to be set with region code to protect their interest. Hence, theaters and families in each region will not be able to obtain cheaper discs from those cheaper regions and has to purchase from the normal channels so as to safeguard their interest. HDTV Player allows for the user to set a different region code for 5 times. After setting of 5 times, the player will only watch the DVD set for the region or discs locked for all regions.
Q: How many types of region code protection in DVD-ROM hardware itself?A:The region code protection in DVD-ROM hardware may be classed into 2 types: A. Phase I (with no region code protection): The hardware itself will not protect the region and the region code is protected by the software. In the case of HDTV Player, you may confirm if you have change the region code for 5 times. If yes, HDTV Player will use the last set region code as the final setting and lock the region code.B. Phase II (with region code protection): Use the set region code protect on the hardware as the one for watching movies. As this is the protection by the hardware itself, you should consult DVD-RMO manufacturer for detail information. HDTV Player will base on the region code set in the DVD-ROM.
Q: How many times is allowed for me to change the region code after setup the HDTV Player for the first time?A:The region code protection is to comply with the major 8 movie producers in the world. You will have 5 opportunities to change the region code (depend on the DVD ROM) and the region code will be locked after the 5th setting. From then on, you could only play DVD movies set for the region or locked for all regions.
Q: My computer has already MPEG1or MPEG2 hardware decoding and compression card. Can I still use HDTV Player?A:HDTV Player is a play program for decoding MPEG1 and MPEG2 using pure software method. HDTV Player may be compatible with hardware compression card, but cannot be run simultaneously with the hardware compression card.This means that when you are using HDTV Player, remember don't to use hardware compression card at the same time. Because if hardware compression card and HDTV Player are used simultaneously, it may cause the playback to stop or even the system will be suspended. If such thing happen, it is suggested to remove the hardware compression card or close it.
Q: Can all functions of HDTV Player be used in VCD?A:There are many types and sizes of VCD. For some disc types like music CD, they have music/ chapters and can be skipped forward and backward. For other VCD, they don't allow for such actions. However, you can fully utilize searching slider to search for the sections you want to play.Some of the allowable functions that may be used on some VCD depend on the individual case are listed below:
Skip to next chapter or last chapter, those listed below are for VCD.
Normal setup
OSD setup
Begin to use
Audio setup
Panel setup
A:HDTV Player v1.0 provides frame capture function and you can use this function during DVD or VCD playing.
Q: How do I update my BlazeDTV 6.0? Can I upgrade it to 6.5? Is the upgrade free or I have to pay for it?A:There are two versions for BlazeVideo HDTV Player 6.5: Standard and Professional.
There is no need to upgrade to BlazeVideo HDTV Player 6.5 Standard from BlazeVideo HDTV Player 6.0. For there is no function difference between the two versions. The only difference is that BlazeVideo HDTV Player 6.5 Standard has a new skin. While, if you do would like to upgrade to BlazeVideo HDTV Player 6.5 Standard, welcome to http://www.blazevideo.com/hdtv-player/ to purchase it. It will cost you USD29.95.
To upgrade to BlazeVideo HDTV Player 6.5 Professional, welcome to http://www.blazevideo.com/upgrade/ and you will find what is new in the Professional version. The upgrade will cost you USD24.95.
A:This guide will show you how to upgrade to BlazeVideo HDTV Player Pro to enjoy its amazing extra functions.
Products
- TV Recorder/Player
- BlazeVideo HDTV Player
- BlazeVideo TV Recorder
- DVD Ripper/Copy/Player
- BlazeDVD
- DVD Ripper
- DVD Copy
- Music DVD Creator
- Video/Photo Editing Software
- Video Editor
- Video Magic
- VideoFlick
- BlazePhoto
- iPhone/iPod/iPad Tools
- BlazeVideo iPhone Flick
- BlazeVideo iPod Flick
- BlazeVideo iPad Flick
- iPad Video Converter
- iPhone Video Converter
- iPod Video Converter
- DVD to iPad Converter
- DVD to iPhone Converter
- DVD to iPod Converter
- 3GP/PSP/BlackBerry Tools
- 3GP Video Converter
- PSP Video Converter
- BlackBerry Video Converter
- DVD to 3GP Converter
- DVD to PSP Converter
- DVD to BlackBerry Converter
- 3GP Converter Suite
- PSP Converter Suite
- BlackBerry Converter Suite
- Mac Software
- BlazeVideo DVD Ripper Mac
- Video Converter Mac