FAQ - Frequently Asked Questions
Q: What is AVI?
A: Audio Video Interleaved - A multimedia file format
for storing sound and moving pictures in RIFF format developed by Microsoft.
An AVI file can use different codecs and formats so there is no set
format for an AVI file unlike for example standard VCD video which sets
a standard for resolution, bitrates, and codecs used.
Q: What is ASF?
A: The Advanced Systems Format (ASF) is the file format
used by Windows Media. ASF is an extensible file format designed to
store synchronized multimedia data. It supports data delivery over a
wide variety of networks and protocols while still proving suitable
for local playback.
Q: What is MPEG-4?
A: Latest compression method standardized by MPEG group,
designed specially for low-bandwidth (less than 1.5MBit/sec bitrate)
video/audio encoding purposes. One of the best-known MPEG-4 encoders
is DivX which since version 5 has been fully standard-compliant MPEG-4
encoder.
Q: What is 3GP?
A: 3GP is a MPEG-4 video format used mostly in mobile phones.
Q: What is DIVX?
A: DivX™ is a new format for digital video, much like
MP3 is a format for digital music. DivX™ is the brand name of
a patent-pending video compression technology created by DivXNetworks,
Inc., (also known as Project Mayo). The DivX™ codec is based on
the MPEG-4 compression standard. This codec is so advanced that it can
reduce an MPEG-2 video (the same format used for DVD or Pay-Per-View)
to ten percent of its original size.
Q: What is XVID?
XviD is an ISO MPEG-4 compliant video codec. It's not a product
but an open source project which is developed and maintained by people
around the world.
Q: What file format does BlazeVideo BlackBerry Video Converter
support?
A: Please refer to Supported Media File page.
Q: I want to evaluate BlazeVideo BlackBerry Video Converter before purchasing, where to download
it? And what's the difference between the trial version and the full
version?
A.We offer a free trial version for the customer to experience. You may
download it from http://www.blazevideo.com/download.html.
BlazeVideo BlackBerry Video Converter is not a freeware, the trial version is limited to
use within 14 days. During trial period, a Register
dialogue always popups to prompt you to register, and upon expired, you will not continue to use it, only if you purchase the serial number to register it.
Q: How to purchase
BlazeVideo BlackBerry Video Converter?
A: We offer an online purchase link which is encrypted
and secure. Just go to http://www.blazevideo.com/buy.htm to fill in your payment
information, immediate online delivery or CD-ROM (costs an addition
fee $9.95) will be available!
Q:
What info should I prepare for technical support?
A: please collect the following information and E-mail
us. We will respond you as soon as possible:
Product Order-ID
BlazeVideo BlackBerry Video Converter’s version number
Windows Operating System’s version
Hardware configuration (sound card, VGA card, Image Capturing card)
and their specifications
The error message
The time and process descriptions about your troubles.
A screen shot of the error message and displaying window are strongly
welcomed.
Email: support@blazevideo.com
Website: www.blazevideo.com