If you have any problems with BlazeVideo DVD Copy:

• Make sure you are using the most recent version.
• Please read below FAQs (Frequently Asked Questions).
• Please refer to Trouble Shooting to solve problem by yourself first.
• If you still can't solve your problem, please contact our support team.

We'll try to help you as soon as possible, usually in one or two business days. If you have any comments or suggestions for the next release, please feel free to post them to us.

Q: What's BlazeVideo DVD Copy? A: BlazeVideo DVD Copy is a software to backup your existing DVD movie collection to DVD-R/RW or DVD+R/RW disc. You can also backup your DVDs to hard disk or make ISO image files for future use.

Q: Does BlazeVideo DVD Copy support DVD-5 and DVD-9 DVD movie? A: BlazeVideo DVD Copy supports both DVD-5 (SS-SL or Single Side Single Layer, 4.7 G) and DVD-9(SS-DL or Single Side Double Layer, 9.4G).

Q: Can I compress and copy a DVD-9 movie to a DVD-5 disc? A: Yes, BlazeVideo DVD Copy supports compression function. You can compress and copy a DVD-9 movie to a DVD-5 disc, with all contents reserved, without split it to two discs any more. You also can 1:1 copy the original to a DVD-9 disc.

Q: Does BlazeVideo DVD Copy support NTSC and PAL DVD? Can I copy a PAL DVD and convert/record it as an NTSC DVD?. A: BlazeVideo DVD Copy can copy NTSC and PAL DVD but does not support PAL to NTSC convert currently.

Q: Can I copy/clone a Mpeg or Avi file? Does it support CD clone? A: BlazeVideo DVD Copy is specialized in DVD copy, the current version does not support Mpeg, Avi file and CD copy, maybe available in the future version.

Q: Does BlazeVideo DVD Copy support DVD copy on a Mac OSX? A: The current version just runs on Windows, the future version will support DVD copy on a Mac OSX.

Q: Can BlazeVideo DVD Copy back up copies of ps2 games? A: Currently, BlazeVideo DVD Copy is just a DVD movie copy software, it does not support ps2 games copy.

Q: I have downloaded some music video files, could I create a DVD using BlazeVideo DVD Copy? Will it allow me to setup a menu and list each file as a different track? Will it allow me to create a cover for the case? A: Currently, BlazeVideo DVD Copy can copy DVD movie only, the future version will support music video files copy.

Q: I have received an online delivery email with download URL and extraction password, but have no idea how to download, install and register the program. A: 1. Open Internet Explorer, paste the download link to your Internet Explorer address;
2. Press "Enter" and click "Save Target As" in the pop up download box;
3. Specify a folder to save the software into your hard disk, you will begin to download the software;
4. After download finishing, click "Open" to extract the file, enter or paste password to extract the software and install it onto your computer.

Note: If you have ever installed the trial version of BlazeVideo DVD Copy on your computer, please uninstall it completely before you install the full version.

Q: Do I have to own a DVD Burner/Writer? A: If you want to backup your DVD to recordable DVD discs, the answer is yes. If you just want to backup to your hard disk or make an ISO image file, it is not necessary.

Q: I have only one DVD burner, can I Copy FROM and TO the same DVD burner, that is, copy the source DVD disc to a blank disc? A: Yes, please specify your DVD drive as both “Source File” and “Target File”, BlazeVideo DVD Copy will copy the source movie to a temp work space folder first, after copy finished, just please eject the source disc and load a blank DVD disc, it will burn to the target disc.

Q: I have only one DVD drive, and I want copy a DVD disc to a blank disc, the DVD drive is detected in “Copy From”, but fails to be detected in “Copy/Burn To”, what is the problem? A: Your DVD drive is not a writable one, it can only read DVD, can't burn DVD. Please copy it to hard disk or change with a DVD writer to burn the DVD.

Q: After I insert the source DVD movie disc into DVD burner to backup, BlazeVideo DVD Copy fails to detect the disc, displaying with no DVD±R/RW. A: Click “Refresh” first, if still fails, please exit BlazeVideo DVD Copy program, run a software player to play the DVD movie, stop playing and exit the playback software, then launch BlazeVideo DVD Copy again, it will detect the DVD and display disc info in the main menu.

Q: I have dual burners, an internal CD burner and an external CD/DVD burner, BlazeVideo DVD Copy reads a DVD from DVD burner but can't recognize it as burner, always activates the CD burner. How would I switch the DVD burner to be my master drive? A: To switch the master burner, just to change DVD writer's drive letter previous to CD writer's, e.g., make DVD writer's drive letter as "E" and CD writer's as "F", thus, the DVD burner will be switched to the master writer.
If you are using Windows 2000 or XP, just follow the steps:
Right click "My Computer"->click "Manage"->click "Disk Management" under "Storage" folder->right click DVD writer->select "Change Drive Letters and Paths"->click "Change"->drop-down to select your desired drive letter.

Q: BlazeVideo DVD Copy always prompts me to insert a blank disc before burning, what is the problem? A: 1. Please check you have installed DVD writer correctly;
2. Perhaps you have forgotten to take out the source movie disc, please take out it and insert another blank writable disc.
3. Please check your disc in Windows Explorer whether it is a blank one;
4. If it is a writable one, please erase the disc then click "Burn";
5. If above steps still can not solve the problem, please change another blank disc for a try.

Q: How long does it take to backup a DVD with BlazeVideo DVD Copy? A: It will be one hour or a little longer, your DVD movie length dependent.

Q: The backup DVD movie copied by BlazeVideo DVD Copy plays normally in my PC DVD player, but not playable in my standalone home DVD player. A: 1. Generally, the backup disc copied by BlazeVideo DVD Copy is playable on home DVD player. Since the compatibility of DVD-RW disc with DVD-ROM and DVD player is less than DVD+RW, DVD+R, DVD-R disc, it is suggested for you to copy/backup your DVD movie with DVD+RW, DVD+R, DVD-R disc.
2. Or perhaps it is an incompatibility issue of the burn engine, please try to switch other burn engine to burn.
3. Or you can try the following operations:
a. Make an ISO file with BlazeVideo DVD Copy to remove region-code and CSS protection code first;
b. Burn the ISO file with other burn program bundle with your DVD writer, instead of BlazeVideo DVD Copy.

Q: I am not able to copy my DVDs when creating an ISO image file, and I have checked my hard disk has enough space to save it. What's the problem? A: Please check if you are using FAT32 file system, the capacity of which is limited within 2GB, if yes, please change FAT32 file system into NTFS. Or please copy directly to DVD±R/RW disc or your hard disk, instead of creating image file.

Q: I get a prompt “Not enough space is available on the target folder”. A: Please try the following operations:
1. Try to specify other disks or delete temporary files and empty the recycle bin of Windows.
2. If copy to hard disk or create ISO, please do not specify your work space folder and the target folder as the same drive, it is suggested that you specify work space folder in the drive with a minimum 10G free space.

Q: The movie has been copied successfully but fails to burn, it will freeze up in burning progress; or the movie has been burned successfully, but is not playable. A: Have you ever installed any other burn program (such as Nero) in your system? If yes, please try to burn with other burn engine, instead of the default burn engine. Or you can try the following operation:
1. Make an ISO file with BlazeVideo DVD Copy to remove region-code and CSS protection code first;
2. Burn the ISO file with other burn program bundle with your DVD writer, instead of BlazeVideo DVD Copy.

Q: I want to evaluate BlazeVideo DVD Copy before purchasing, where to download it? And what's the difference between the trial version and the full version? A: We offer a free trial version for the customer to experience. You may download it from http://www.blazevideo.com/download.html.
BlazeVideo DVD Copy is not a freeware, the trial version is limited to use within 14 days. If the trial expired, it will popup a Register dialogue to prompt you to purchase.

Q: How to purchase BlazeVideo DVD Copy? A: We offer an online purchase link which is encrypted and secure. Just go to http://www.blazevideo.com/buy.html to fill in your payment information, immediate online delivery or CD-ROM (costs an addition fee $9.95) will be available!
In addition the on line credit card order, the following orders are also available:

Credit Card Order by Fax: Click here to go to the fax order form. Fill out the applicable information, and send the form
to the fax number located at the top of the form.

Check / Money Order: Click here to go to the check order form.
Fill out the applicable information, and send the form with payment to the address located at the top of the form.

Credit Card Order by Phone: To place your order by phone call us with your credit card information ready at one of
the numbers below:
Toll Free (US and Canada only): 888-447-1175
Standard (International): US 952-646-5558
Fax: US 801-497-9456

Q: I don't want an online electronic delivery, I'd prefer a CD-ROM to post to my home address, is it available and how to realize it A: Yes, CD-ROM version is available but costs an addition fee $9.95. Just select the “Add a CD ROM” option in purchase page. Your CD will be produced and mailed within 24 hours after payment has been received. Shipment by mail can take 3 to 8 business days within the USA and the EU and 10 to 25 business days in other countries and regions.

Q: What info should I prepare for technical support? A:In order to offer a more helpful technical support, please fill the following information.
1. Please give a detailed time and process descriptions about your troubles and the error message (Please be more specific than "the product does not work.").
Screen shot are strongly welcomed if it is possible.
2. Windows Operating System's version of your PC or Laptop
3. Hard-disk folder available capability (target folder or destination folder) Work-Space folder available capability
4. BlazeVideo DVD Copy version number
4. DVD Burner/ DVD Writer (model)
5. The Copy Mode
5. Detail description of the source disc ( title, format, region code)
6. If you can't read the second backed up disk or the whole disk, while the burning process went quite good, in order to check whether our software can back-up the kind of DVD you mentioned, please send us the IFO documents of your DVD.
The process is as followed:
a. open the DVD-ROM from the Explore
b. open the DVD-VIDEO folder
c. select the documents with the".IFO" as the suffix

Q: What content should I contain in my mail to support@blazevideo.com for update or refund request? A: Your detailed order information should be contained, including order No./ID, product name and version, purchase date, your full name and email address for delivery, so that we will quickly locate your purchase record in our system to perform your request.

Q: My problem isn't here, what operations shall I need to perform before contacting you? A: Here you can find some tips and advice, please follow all these guidelines. If all are applied but you still have a problem, please email us, we will assist you as soon as possible.

1) Do you have the latest version of the current software? Please visit our website www.blazevideo.com for the latest version.

2) Did you turn off any anti-virus and other burning applications which might access the CD/DVD units at the same time?
Note 1: A lot of users reported problems with NAV on some configurations. If you have MMC errors or more, please disable the anti-virus software during the writing process.
Note 2: A lot of users reported problems with VIA and nVidia low level drivers (i.e. IDE drivers). Sometimes Microsoft certified drivers work better, and sometimes a new version of the drivers from VIA/nVidia can help. Please post your problems on the forums or contact us if you are unsure.

3) Are you using appropriate media for your operation? (DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-RAM) Each format is different and can have a different behavior depending on your system. The key to a good backup is to use good media. Check if the media you are using is highly compatible with your hardware. Check this link (http://www.dvdrhelp.com/dvdwriters) to see what users think about the hardware and media you are using. If you suddenly have problems with MMC errors, please try various media before contacting us. Also don't believe the marketing about the speed. The slower the writing speed, the better the backup.

4) Did you check the surface of the media? It is a stupid, but widespread mistake. Check if the media to read and/or write is clean, scratch-less, not too transparent or damaged. The quality of the surface can greatly influence the overall backup process.

5) Did you let the system work quietly during the process? If you don't have problems, you can interact with your computer of course, but if you have any faulty behaviour, please do not use your system during a read/write operation!

6) Try a different unit. Even if you have a reader and a writer, the backup quality highly depends on the hardware. There are no rules about which is the best to use, you will have to try for yourself. If you have a playback problem, try to use your writer for reading first. Some units can be damn slow compared to others. The best manufacturers depending on our experience are Plextor, Lite-on (writers), LG (recent units), and Sony (DVD writers). The most problematic drives are Toshiba, old LG, Pioneer, TDK, and MSI. Of course it doesn't mean it will not work if you are using an unlisted manufacturer or model. It just means we don't know all the models and it depends on your own use of our products.

7) If your questions cannot be solved yet, please collect the following information and E-mail us. We will respond you as soon as possible:
• Product Order-ID
• BlazeVideo DVD Copy's version number
• Windows Operating System's version
• Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
• The copy mode
• The error message
• The time and process descriptions about your troubles.
• A screen shot of the error message and display window are strongly welcomed.

Email: support@blazevideo.com