FAQ - Frequently Asked Question

Frequently Asked Questions:

1. There is a PSD image in one of my folder, but BlazePhoto fails to display it? What image format does BlazePhoto support?
2. I add a frame into image for editing, why the image is movable?
3. I want to rotate image freely with any degree, how to do?
4. I prefer to edit multiple photos at one time, not to switch between Preview and Edit mode, how to do?
5. After finishing editing photos, I prefer to directly print it out, not to save it, how to do?
6. How to edit the selected area by BlazePhoto?
7. I want to evaluate BlazePhoto before purchasing, where to download it? And what's the difference between the trial version and the full version?
8. How to purchase BlazePhoto?
9. What info should I prepare for technical support?

Answers:

1. Q: There is a PSD image in one of my folder, but BlazePhoto fails to display it? What image format does BlazePhoto support?
   A: BlazePhoto does not support PSD format currently, it supports BMP, JPG, GIF, PNG, TIF, WMF, EMF image format.
2. Q: I add a frame into image for editing, why the image is movable?
   A: After adding frame, the frame may cover some area of the main image, you can move the main image to avoid the area being covered by frame, you can also resize of the frame. If for unmovable main image, please click above "Merge All" to merge the main image, new added frame and other edit results into one image.
3. Q: I want to rotate image freely with any degree, how to do?
   A: Currently, BlazePhoto does not support free rotation, it only supports 90, 180, 270, 360 degree rotation.
4. Q: I prefer to edit multiple photos at one time, not to switch between Preview and Edit mode, how to do?
   A: First please add the target multiple images into Picture Tray, if want to switch to other mode, please hold the images in Picture Tray. Then enter Edit mode for image editing, after finishing editing one image, double click another image in Picture Tray, you will continue to edit the rest images.
   
5. Q: After finishing editing photos, I prefer to directly print it out, not to save it, how to do?
   A: Right click the edited photo and select "Print", you will print it out directly, not need to save it.
6. Q: How to edit the selected area by BlazePhoto?
   A: BlazePhoto does not support area operation, however, you can realize this operation following below steps:
   1. Open an image, enter Edit page and select Crop tool, crop out the desired area;
   2. Perform your desired operation on the crop out image;
   3. Select the whole image, right click to select "Copy" in the pop up box, copy the image onto clipboard.
   4. Don not save image, double click the original image in Picture Tray, paste the cut image into the main image, move it to the right position and save the image.
      
7. Q: I want to evaluate BlazePhoto before purchasing, where to download it? And what's the difference between the trial version and the full version?
   A: We offer a free trial version for the customer to experience. You may download it from http://www.blazevideo.com/download.php?product=BlazePhoto.
   BlazePhoto is not a freeware, the trial version is limited to use within a time period. If the trial expired, a Register dialogue will popup to prompt you to purchase.
   
   
8. Q: How to purchase BlazePhoto?
   A: We offer an online purchase link which is encrypted and secure. Just go to www.blazevideo.com/buy.html to fill in your payment information, immediate online delivery or CD-ROM (costs an addition fee $9.95) ill be available!
   
   In addition the online credit card order, the following orders are also available:

   Credit Card Order by Fax: Click here to go to the fax order form. Fill out the applicable information, and send the form
   to the fax number located at the top of the form.

   Check / Money Order: Click here to go to the check order form.
   Fill out the applicable information, and send the form with payment to the address located at the top of the form.

   Credit Card Order by Phone: To place your order by phone call us with your credit card information ready at one of the numbers below:
   Toll Free (US and Canada only): 888-447-1175
   Standard (International): US 952-646-5558
   Fax: US 801-497-9456
   
9. Q: What info should I prepare for technical support?
   A: please collect the following information and E-mail us. We will respond you as soon as possible:

   Product Order-ID
   BlazePhoto’s version number
   Windows Operating System’s version
   Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
   The error message
   The time and process descriptions about your troubles.
   A screen shot of the error message and displaying window are strongly welcomed.

Email: support@blazevideo.com
Web site: http://www.blazevideo.com

Download BlazePhoto User's Manual (.pdf)
Download BlazePhoto Help (.chm)