Malfunction |
Reason & Solution |
DVD drive only shown in source, not in target |
not a DVD writable drive, copy to hard disk or create ISO image |
Fail to detect source DVD |
eject and reload the source disc;
play DVD by software player then relaunch BlazeVideo DVD Copy |
Prompt to insert blank disc before burning |
1. check if DVD writer installed correctly;
2. eject the source disc and insert a blank disc;
3. go to Windows Explorer to check whether it is a blank disc;
4. erase the disc if a rewritable DVD;
5. if above attempts still failed, please change with another brand blank disc. |
"Split disc" option inactive |
1. ensure source movie size is larger than target;
2. ensure the source disc is a normal DVD movie with main movie title contained in. |
Not enough space on work space folder |
1. go to "Options", change work space folder with large enough space;
2. run All Programs->Accessories->System Tools->Disk Cleanup to release hard disk space; |
Movie size exceeds target disc size |
1. remove unnecessary content to reduce target movie size;
2. switch to Customize or Split disc copy mode |
Freeze up in burning progress |
1. go to "Options", change work space folder with large enough space;
2. go to "Options", switch to another burn engine;
3. run All Programs->Accessories->System Tools->Disk Cleanup to release hard disk space;
4. create ISO image file to remove protection first, then burn ISO with the burn software came with DVD writer;
5. if above attempts still failed, please go to All Programs->BlazeVideo DVD Copy->Send Error Report for help. |
Burned disc play normally in PC DVD player, but fail to play in standalone DVD player |
1. recommended to use DVD+RW, DVD+R, DVD-R disc, not DVD-RW disc due to poor compatibility;
2. maybe an incompatibility issue of burn engine, go to "Options" to switch to other burn engine;
3. create ISO image file to remove protection first, then burn ISO with the burn software came with DVD writer |
Fail to create ISO image |
1. in FAT32 file system, the file size is limited within 2GB, please change FAT32 as NTFS;
2. burn to DVD disc;
3. copy to DVD folder on hard disk |
Burned disc fuzzy and clear when playback |
mostly happen in Entire Disc copy mode, compress video to fit DVD-9 movie on one DVD-5 disc, result in bad video quality.
1. keep target blank disc size same as source movie;
2. remove unnecessary content, make target movie size best fit to blank disc;
2. switch to Main Movie, Customize or Split Disc copy mode |
Movie file convert failed |
make sure Windows Media Player on your PC is 9.0 or higher version |
converted AVI file fail to play |
go to www.free-codecs.com to download FFDShow MPEG-4 video codec and install the codec |