Before asking for our technical support you should have browsed this online help carefully. We have collected a list of Frequently Asked Questions here.

If your questions cannot be solved yet, please collect the following information and E-mail us. We will respond you as soon as possible:

• Product Order ID
• BlazeDVD’s version number
• Windows Operating System
• Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications
  (Please follow below steps to attach your detailed PC config. file in your mail:
  click Start->Run, type "msinfo32" in Run window to open "System Information" window, then click "File"->"Export" to save your system info as a .txt file and then attach it to us.)
• The warning message(a screenshot is strongly recommended)
• The time and process descriptions about your troubles.

 

Note: Please give a detailed time and process descriptions about your troubles and the error message (Please be more specific than "the product does not work.")

Email : support@blazevideo.com
Web site : http://www.blazevideo.com