Trouble Shooting

Trouble Shooting:

No signal and fail to search channel:

1. Make sure your position has signal, move antenna to open and wide place with strong signal quality;

2. Make sure your USB TV stick works normally and its driver has been installed properly;

3. It is suggested you update your system to Windows XP SP2 with USB 2.0 port;

4. Go to Advanced scan box, manually input the frequency range; or adjust off-center frequency; or change some other advanced value to rescan.

BlazeDTV crash while scanning:

Please skip the specific frequency while scanning. manually input the two frequency range to scan, not automatically scan.

DTV Signal found, but blank screen:

1. You are trying to watch a scrambled channel which is marked with an lock;

2. Your USB TV stick is AF9005 type which does not support HDTV show playback.

No USB TV stick displayed in application, although it has been detected by PC:

Please make sure your USB TV stick driver is BDA type.

Register box always popup although you have registered successfully:

The BlazeDTV you are using is an bundled software came with your USB TV stick. The product key found on your computer has been detected on multiple computers, you may be a victim of software counterfeiting, please contact your vendor for right product key.

How to use Support Center:

BlazeDTV provides Support Center, from which you can obtain update version, verify your product key, send feedback for technical support, and you can also get other products information from BlazeVideo, Inc.

Update Now: click to get update version immediately.

Change: click to set days interval to automatic update.

Verify: click to check if your serial number is a genuine one.

Feedback: If some error happens while you are using our software, please type the Subject and Content, then click Send Mail, you will contact us for technical support.

System information: If checked in this box, Your system information will be auto collected and send us as an attachment when you send email, it is suggested you check in this option which is convenient for us to fix your problem.

Set Dr.Watson as the default application debugger: check in this option, Dr. Watson will be set as the default application debugger, and a Dr. Watson file will auto generates while application crashes, and be sent as attachment in your mail to us.

Other Products: You can obtain other product information of BlazeVideo, Inc.